Refund Policy

This Refund Policy governs all refund, cancellation, and deposit-related matters for transportation and logistics services provided by The Incline Effect Logistics LLC ("Company," "we," "us," or "our"). As a freight carrier and logistics service provider, our operations involve significant pre-service commitments including driver scheduling, route planning, dispatch allocation, and fuel procurement. This policy is designed to be fair to both our clients and our operational team.

By engaging our transportation services, scheduling a freight pickup, or submitting a deposit, you acknowledge and agree to the terms of this Refund Policy. Please read this document carefully before confirming any freight service.

1. Freight Service Deposits

For regional and interstate freight services, The Incline Effect Logistics LLC may require a deposit of up to fifty percent (50%) of the total estimated freight charge at the time of service confirmation. This deposit is collected to secure carrier capacity, initiate route planning, and allocate dispatch resources for your scheduled freight movement.

Deposit amounts are communicated in the service confirmation documentation provided by our dispatch team. Deposits are applied in full toward the final invoice upon successful completion of the freight service.

Deposits are subject to the cancellation and refund provisions outlined in this policy. Submission of a deposit constitutes your acceptance of these refund terms.

2. Scheduling Fees

For commercial freight contracts and dedicated logistics coordination services, scheduling and setup fees may apply. These fees cover the administrative costs of route analysis, carrier assignment, compliance documentation preparation, and dispatch scheduling. Scheduling fees are non-refundable once the dispatch process has been initiated, regardless of whether the freight service is ultimately completed.

3. Cancellation Windows

Refund eligibility based on cancellation timing is as follows:

• Cancellation more than 72 hours before scheduled pickup: Full refund of any deposit paid, minus a processing fee of $35 to cover administrative and payment processing costs.
• Cancellation between 24 and 72 hours before scheduled pickup: Fifty percent (50%) refund of the deposit paid. The remaining fifty percent is retained to cover dispatch commitment costs, driver scheduling, and route reservation expenses.
• Cancellation less than 24 hours before scheduled pickup: No refund of deposit. The full deposit amount is retained to cover driver allocation, fuel procurement, pre-trip inspection costs, and lost carrier capacity.
• Same-day cancellation or no-show at pickup location: No refund of any amounts paid. The client may be additionally responsible for any documented fuel, tolls, or driver time costs incurred en route to the pickup location.

4. Dispatch Fees

Once a freight service has been dispatched — meaning a driver has been assigned and is en route to or has arrived at the pickup location — the full freight charge becomes due regardless of whether the client proceeds with the shipment. Dispatch fees are non-refundable once a driver has been assigned and confirmed for your freight pickup.

Clients who cancel after dispatch has been initiated will be invoiced for the full dispatched service rate. Any deposit previously paid will be applied toward this amount, with any remaining balance due within fifteen (15) days of cancellation.

5. Non-Refundable Services

The following services and charges are non-refundable under all circumstances:

• Scheduling and administrative setup fees once dispatch planning has commenced
• Fuel surcharges assessed at the time of service confirmation
• Tolls, permits, or regulatory fees incurred on behalf of the client's freight
• Same-day freight service deposits once the service window has opened
• Expedited or rush freight service premiums
• Any portion of freight charges for services partially completed prior to cancellation
• Documentation fees for bill of lading or compliance documentation preparation

6. Refund Eligibility

To be eligible for a refund under this policy, the following conditions must be met:

• The cancellation request must be submitted in writing to services@effectlogistic.com
• The cancellation must occur within the applicable refund window described in Section 3
• The freight service must not have been dispatched at the time of cancellation
• The client's account must not have outstanding unpaid invoices with the Company
• The original payment must have cleared and settled in our payment system

Refund requests that do not meet all eligibility criteria will be evaluated on a case-by-case basis at the sole discretion of The Incline Effect Logistics LLC management.

7. Transportation Delays

The Incline Effect Logistics LLC makes every reasonable effort to meet scheduled delivery windows. However, transportation delays caused by traffic conditions, weather events, road closures, mechanical issues, or other circumstances beyond our reasonable control do not entitle the client to a refund or reduction of freight charges.

In the event of a Company-caused delay that results in a material failure to deliver within an agreed guaranteed delivery window (where such a guarantee was explicitly stated in writing), clients may be eligible for a service credit of up to ten percent (10%) of the freight charge for that specific shipment. Service credits are applied to future freight services and are not redeemable for cash.

8. Service Disruptions

In the event that The Incline Effect Logistics LLC is unable to complete a confirmed freight service due to Company-side operational failures — including but not limited to equipment breakdown, driver unavailability, or Company error — we will make reasonable efforts to arrange alternative transportation or reschedule the service at no additional cost to the client.

If alternative arrangements cannot be made and the service is cancelled by the Company, a full refund of any deposit or advance payment will be issued within ten (10) business days. This represents the maximum liability of The Incline Effect Logistics LLC in the event of a Company-initiated service cancellation.

9. Customer-Initiated Cancellations

All customer-initiated cancellations must be submitted in writing via email to services@effectlogistic.com or by calling 678-275-4427 during business hours. Verbal cancellations are not accepted. The cancellation is considered effective upon written confirmation from our dispatch team.

The client is responsible for ensuring that cancellation requests are received by the Company within the applicable refund window. The Company is not responsible for cancellation requests that are lost, delayed, or misdirected due to technical issues on the client's end.

10. Refund Processing Times

Approved refunds are processed within the following timeframes:

• Credit/Debit Card Payments: 5–10 business days to appear on your statement, depending on your card issuer
• ACH/Bank Transfer Payments: 3–7 business days to credit to your account
• Check Payments: Refund issued by company check within 15 business days

Refunds are issued to the original payment method used at the time of the deposit or service payment. The Company cannot issue refunds to a different payment method than the one originally used.

11. Chargeback Policy

We encourage clients to contact us directly at services@effectlogistic.com to resolve any billing disputes before initiating a chargeback with their financial institution. Initiating a chargeback for a legitimate freight service charge that falls outside of our refund policy may result in:

• Suspension of future service eligibility pending dispute resolution
• Referral of the disputed amount to a collections agency if the chargeback is found to be fraudulent or unjustified
• Documentation of the dispute in our client records

We are committed to fair and transparent billing practices and will work diligently to resolve any legitimate billing concerns.

12. Commercial Contract Terms

Clients operating under a commercial freight contract with The Incline Effect Logistics LLC are subject to the refund and cancellation terms specified in their individual contract agreement, which may supersede the general provisions of this Refund Policy. In the event of any conflict between a commercial contract and this Refund Policy, the terms of the signed commercial contract shall prevail.

Commercial contract clients seeking to terminate an ongoing freight agreement should refer to the termination provisions in their contract. Early termination of commercial freight contracts may be subject to liquidated damages provisions as specified in the applicable agreement.

13. Partial Service Completion

In circumstances where a freight service is partially completed — for example, where cargo is picked up but delivery cannot be completed due to client-side issues at the destination — the client will be charged for the portion of the service completed plus any reasonable costs incurred for cargo storage, return transport, or re-delivery arrangements. No refund will be issued for the completed portion of any freight service.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government orders, civil unrest, or infrastructure failures. In such circumstances, both parties will make reasonable efforts to reschedule services. Deposits held during a force majeure event will be applied to the rescheduled service rather than refunded, unless the service cannot be rescheduled within ninety (90) days, in which case a full deposit refund will be issued.

15. Contact for Billing Questions

For all billing inquiries, refund requests, or questions regarding this Refund Policy, please contact our billing team:

• Company: The Incline Effect Logistics LLC
• Email: services@effectlogistic.com
• Phone: 678-275-4427
• Business Hours: Monday–Friday, 7:00 AM – 6:00 PM EST
• Location: Atlanta Metropolitan Area, Georgia, United States

We are committed to handling all billing and refund matters with transparency, professionalism, and respect for our clients' time and resources. Please allow up to three (3) business days for a response to billing inquiries submitted via email.